How can we help you?

To join tiDye265, click on the "Register" or "Me" icon. Enter your active Malawian mobile number, create a secure password, and confirm that you are over 18 years old. Once submitted, your account is ready instantly.

Go to the login page and click "Forgot Password". Enter your registered phone number, and we will send you an OTP (One Time Password) to reset it securely.

Go to your "Me" (Account) page and select "Deposit". Choose your preferred mobile money network (Airtel Money or TNM Mpamba), enter the amount, and follow the prompt on your phone to enter your PIN.

We pride ourselves on fast payouts. Standard withdrawals are processed automatically and usually reflect in your mobile money account within 1 to 5 minutes. Large withdrawals may undergo a brief security check.

Yes, to maintain the platform we deduct fees from each game round:

• 10% platform fee from the total game pot.
• 12% pool deduction per round (used for jackpots and platform security).

These fees are automatically applied, so you always see the net amount you can win.

In P2P games, you are playing directly against other users on the 265 network, not the house. tiDye265 provides the secure platform and ensures the funds are locked safely until the game finishes and the winner is declared.

If an event is cancelled, postponed, or abandoned, the bet will be declared "Void" according to our official rules, and your stake will be fully refunded to your wallet.

Absolutely. tiDye265 uses enterprise-grade 256-bit SSL encryption. We comply with strict security protocols to ensure your data and funds are protected 24/7.

Our support team is available to assist you. You can reach us instantly via WhatsApp at 088 569 9967 or by emailing support@tidye265.com.

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